29 Luglio 2021
Safe Shipping and Reliable Delivery
TNT and Federal Express and are mainly the couriers chosen for national and international shipments to deliver the items they have purchased quickly and reliably.

Shipments are made in Standard mode, during office hours, from Monday to Friday from 9.00 to 17.30 except for national and local holidays. On some occasions, for example during holidays, there may be slight delays in processing times.

The products purchased on the www.en.anatradoro.com site will be delivered to the address indicated by the Customer, who has in any case the right to request delivery of the products to an address of his choice, reporting it on the order form.
Upon delivery, the signature of an adult over the age of 18 will be required. Deliveries to PO boxes will not be made.

Upon delivery of the goods, by the Courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or unaltered.

Any damage to the package and / or the Products or the mismatch in the number of packages must be immediately disputed through a written control reserve on the Courier's delivery proof. Once the Courier document has been signed, the Customer will not be able to make any objection to the external characteristics of the package delivered.

We remind you that the shipping address of the order must coincide with the country selected for site navigation. The country can be changed from the menu.
Once the order has been placed, it will no longer be possible to change the shipping address. All orders are processed automatically and we are not able to change the shipping and delivery times.
Delivery costs are free in Italy for purchases starting from Euro 90.00.
If the purchase is of a lower amount, the shipping costs are charged to the Customer, on average for deliveries in Italy of approximately € 7.50.
However, they are clearly indicated on the Website and in the order form.

For every order placed on the Website www.en.anatradoro.com, L'Anatra d'Oro Boutique Toscana issues an invoice for the goods shipped, sending it along with the order or by e-mail to the person who made the payment, for example in the case of a gift.
For the issuance of the invoice, the information provided by the Customer when ordering will be used. No change in the invoice will be possible after the issuance thereof.

Countries and Delivery Times:

Orders delivered in Italy are generally shipped via TNT courier or other national couriers. They are delivered in 24/48 hours from delivery of the order to the courier only on working days.
If you order for deliveries in Southern Italy, Sicily, Sardinia and smaller islands and difficult areas, we invite you to consider at least 1/2 more days for delivery.

European Union countries
In Europe, deliveries are generally made with Federal Express courier generally in 3/4 working days

Countries outside Europe
In Exra European countries delivery times vary from country to country but on average 4/5 working days.

Customs fees
The costs related to the clearance of the purchased goods, where and when necessary, are charged to the Customer.
Deliveries will not be made to post office boxes and therefore the order will not be processed.

Orders sent to countries outside the European Union will be calculated automatically without VAT.

We remind you that we do not ship to the following countries:
Madeira and Azores Islands (Portugal), Canary Islands (Spain), Channel Islands and DOM T territories
OM (France).

For more information on the Countries, Costs and Gratuity of shipments, click on this link

Shipping Tracking
L'Anatra d'Oro Boutique Toscana, or the designated express courier, will send the Customer a confirmation e-mail once the Products have been shipped, in which the tracking number of the shipment through which it will be possible to see, after being entered on the website of the Courier, the status of the shipment.

Please consider that it could take up to 24 hours for the system to track your package.

L'Anatra d'Oro Boutique Toscana is not responsible for delays or non-delivery not predictable nor attributable to L'Anatra d'Oro Boutique Toscana.

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