16 Aprile 2021
Terms of Sale
Terms of Sale

Last modification: April 2019

Conditions of use of the site and sale of the products.
These provisions apply to purchases made on www.en.anatradoro.it (the "Website")
We urge you to carefully read and accept the following "Terms of Sale" before purchasing any product or service on the Website. By purchasing any product or service through this Website, you agree to be bound by these Terms of Sale which may be updated from time to time. If, at any time, you do not accept these Terms of Sale, please do not use this site.
We recommend that you consult the most recent version of the Terms of Sale each time you place an order.
The products available on the Site are offered by L'Anatra d'Oro Boutique Toscana - via G. D'Annunzio, 14 -50135 Florence - Italy
VAT Number: 060186 80485
Registration Chamber of Commerce of Florence REA - Number 593451

Eligibility to purchase products from this Website
We sell exclusively to private customers.
It is not necessary to register to explore the Website or make purchases, but by registering and creating an account it will be possible to make full use of the Website.
By creating an account, you can make payment faster and easier, keep an address book, review the order history and change the billing or shipping information.
At the time of registration or purchase through the Website, you will be asked to provide certain information such as your name, telephone number, e-mail address and social security number for residents of Italy. It will also be required to provide the data of a valid credit or debit card (or other payment method as allowed by these Conditions of sale) that the user is legally authorized to use. If we consider it necessary, we reserve the right to request further proof of billing information. The user guarantees that all data supplied to us at any time is true, accurate and complete.
All personal data provided while using the Website will be used in accordance with our Privacy Policy and current regulations.

Minimum Age
By placing an order through this Website, you warrant that you are at least eighteen (18) years old and able to enter into legally binding contracts.

Shopping Bag and Wish List
The Shopping Bag keeps the products you want to buy while you continue shopping. The products included in the Shopping Bag will remain there until they are purchased, removed or moved to the Wish List.
If you decide to leave the Website, the products will remain in the Shopping Bag, unless they run out before the completion of the purchase, in which case they will be automatically removed from the Shopping Bag.
The Wish List allows you to save the details of the products you intend to buy. This function saves the selected products even if you decide to leave the Website, allowing you to easily move and purchase your favorite products in the future. The products will remain in the Wish List until they are moved to the Shopping Bag or removed.
Please note that the products included in the Shopping Bag or in the Wish List are not reserved, and that they will be available for purchase by other customers until the order of these products has been sent and confirmed in accordance with these Terms of sale.

Customs fees
The costs related to the customs clearance of the purchased goods, where and when necessary, are the buyer's responsibility.

Order cancellation
If the Customer wishes to modify or cancel the order presented, he must promptly send an e-mail to the following address: info@anatradoro.com. Once the Product has been shipped, the order cannot be canceled or modified until the goods have been returned to L'Anatra d'Oro Boutique Toscana. In this case reference is made to the discipline of returns.

Our right to refuse or cancel an order
We reserve the right at any time following the receipt of the order to refuse the order, or any part of it, at our sole discretion, even after receipt by the user of the order confirmation or after the method chosen payment was debited. If we cancel the order after the chosen payment method has been debited, we will refund the payment.
We can cancel any order if we suspect any fraudulent activity.

Products on this Website
In the event that an ordered product is not available, we will inform you within seven (7) days of receiving the order. Where possible, we will offer the user the possibility to order a different product but of the same type or, alternatively, to cancel the order.
If the user chooses to cancel the order, no charge will be made to the credit card and, if the charge has already been made to the debit card, a full refund will be made.

We have done our utmost to ensure that the colors of our products are shown on the Website as accurately as possible; however, due to the differences between the various computer monitor models, we cannot guarantee that the products will correspond exactly as they are illustrated on the www.anatradoro.com website.

Conformity Defects
Legal guarantee for the consumer.

In the event of lack of conformity of the products purchased, the consumer has the right - based on articles 128 and following of the Italian Consumer Code (Legislative Decree 206/2005) - to have the products conformed free of charge by repair or replacement of ( i) product (s) or, alternatively, receive an appropriate price reduction or performed in the canceled contract.

A lack of conformity occurs when one of the following situations occurs: (i) the product (s) is not suitable for the intended use; (ii) does not conform to the description or does not have the qualities promised by the seller; (iii) does not have the qualities and characteristics that a similar product of the same type would normally have; (iv) is not suitable for the particular use of the consumer if the seller has been previously informed by the consumer at the time of purchase.
In case of lack of conformity, it is possible to request, at its own discretion, the repair or replacement of the product (s), unless the requested remedy is objectively impossible or excessively expensive compared to the other option, pursuant to art. 130 (4) of the Italian Consumer Code.

In particular, a remedy can be considered excessively expensive if it imposes unreasonable expenses with respect to the other, taking into account: (i) the value that the product would have if it did not have the lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy can be performed without significant inconvenience to the consumer.
Repairs and replacements must be completed within a reasonable period of time from the request and without causing significant inconvenience to the user, taking into account the nature of the product (s) and the purpose for which the goods were purchased.

Alternatively, it is possible to request, at its own discretion, the reduction of the price or the contract, should one of the following situations occur: (i) the repair or replacement is impossible or excessively expensive; (ii) the product (s) has not been repaired or replaced within a reasonable time; (iii) the replacement or repair previously carried out caused significant inconvenience to the user. A minor defect of conformity, for which it was not possible, or excessively expensive, to carry out the repair or replacement remedies, does not give the right to cancel the contract.

All prices shown on this Web Site are in Euros and include VAT at the applicable rate.
Shipping costs are calculated based on our Shipping policy available on the Website. The user will be shown the shipping costs before the order confirmation request.

In the event that we find an error in any product ordered, before shipping it we will proceed as follows: (i) if the correct price is lower, we will refund the user with the difference or reduce the amount due to us; or, (ii) if the correct price is higher, we will contact the user to offer the possibility to choose whether to confirm the order at the correct price or cancel it. We are not required to provide the user with the products ordered at a lower price, in the event that an error has occurred in the indication of the price, and we communicate the error before sending the order.

Gift Packaging
The gift packaging is available, at no additional cost, for most purchases made through the Website. When requested on the payment page, please indicate if the purchase is for a gift.

Terms of Payment
Full payment is required before sending the order to the user. We accept the following payment methods:
  • Paypal
  • Credit Cards and Debit Cards
  • Advance Bank Transfer c / o:
BANCA INTESA SANPAOLO - Viale Duse Agency – Florence - Italy
Lettered to Cristina Marchi (owner of L'Anatra d'Oro Boutique Toscana)
IBAN IT76 V030 6902 8941 0000 0009 777

In the event that the balance due by the user cannot be charged for any reason, the order will be canceled.
For more information, please see our Privacy Policy.
For greater security, the billing address of the user on the website www.anatradoro.com must correspond exactly to the address relative to the credit or debit card of the same user. In the case of different addresses, the order processing may be delayed.

Order Tracking and Delivery
Once the order has been confirmed, we undertake to ship the purchases within a maximum period between two (2) and seven (7) working days from the order confirmation (working days exclude Saturday, Sunday and holidays ), and to deliver this order in accordance with the terms set in our Shipping Policy. The delivery times indicated are only estimated and are measured from the date of shipment.
Any address communicated for delivery, including recipient addresses, is considered a separate order and is subject to applicable delivery charges.
Any customized products will be delivered in a longer time depending on the time needed to customize the item.
Once the order has been placed, the user will receive a confirmation e-mail with the order details and the selected shipping method. The order history on the Website lists the current status of pending orders. You can check the status of the order through the order history section of the user account or via the Track orders option.

The user will receive a confirmation e-mail once the order is ready for shipment.
A signature is required for all products delivered via this Website. The user will be responsible for the products purchased through the Website and any risks associated with them, when they receive the delivery. In the case of purchase of a product as a gift to third parties, the user accepts that the signature by that person at the address of the declared recipient represents the proof of the completion of the order.
For security reasons we do not ship any orders to PO boxes or accept any order in which it is not possible to identify the specified delivery address.
The regulation of L'Anatra D'Oro Boutique Toscana does not allow products to be returned to a second address, therefore we cannot ship the products to an address associated with a freight forwarding company.

We do not offer product replacements. If you wish to purchase a new item, please request a new order via www.en.anatradoro.com

We will pursue any fraudulent activity, including, without limitation, any attempt to reverse or request a refund of a valid charge for an order that has been correctly fulfilled and delivered and is not subject to a right of return.

Limitation of liability
Nothing contained in these Terms of Sale affects the rights provided by the law for consumers.
We are not responsible for any indirect or consequential loss or damage suffered by you under these Terms of Sale in connection with any product purchased through the website. Our maximum overall responsibility in relation to the purchase of any product by the user through the website it cannot under any circumstances exceed the amount paid by the user for the products purchased.
We will not be liable in case of impediment or delay in the fulfillment of any of our obligations towards the user due to causes beyond our reasonable control, including, by way of example but not limited to, force majeure , explosions, floods, wars and civil unrest, industry protests, strikes or work stoppages, or any other force majeure event.

The titles of the clauses are indicated only for convenience and do not affect the interpretation of these Terms of Sale. These Conditions of Sale constitute the entire agreement between the user and L'Anatra d'Oro Boutique Toscana in relation to the purchase of products through the website and replace all previous communications between us and the user.
If any provision of these Terms of Use is unlawful, void, or for any reason unenforceable, this provision will be considered divisible by these Terms of Sale and will not affect the validity and enforceability of the remaining provisions.
Any shortcomings or delays on our part in enforcing (in whole or in part) any provision of these Terms of Sale will not be interpreted as a waiver of our rights or remedies.

Current Legislation and Jurisdiction
These Conditions of Sale are governed and interpreted according to Italian law. Disputes arising from or related to these Terms of Use (including non-contractual disputes) are subject to the exclusive jurisdiction of the Italian courts.

Method of Depositing the Contract
Pursuant to art. 12 of Legislative Decree 70/03, L'Anatra d'Oro Boutique Toscana. informs the Customer that every order sent is stored in digital form on the server that hosts the Website according to criteria of confidentiality and security.

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